Below you will find answers to the most common questions we are asked about CASTOR - the manufacturers’ gateway for 3D printing. If you have further questions, please feel free to contact us.
1. What types of files does CASTOR support and are files uploaded as an assembly?
We want to help manufacturers save time and money by unlocking the benefits of industrial 3D printing.
Last Updated: September 30, 2020
Castor Technologies Ltd. ("Castor", “us”, “we”, or “our”) is the owner and operator of the www.3dcastor.com website and all ancillary functions therein, including Castorbot, a platform through which you may send inquires and receive a response from us (the “Website”).
2. Your Personal Information
“Personal Information” is any information which may be used to identify you, including your name, email address, company name, .
3. User Data
When you use the Website, certain data may be collected automatically and/or generated by such use, such as device and usage information, your IP address, browser and device characteristics, operating system, language preferences, referring URLs, location, information about how and when you use the Website and other technical information ("User Data").
4. How May We Collect Personal Information?
We may collect Personal Information when you visit our website, when you use the Castorbot function when you register to schedule a Castor demo, download marketing documentation and when you make different inquiries with us.
5. User Data Automatically Collected
We automatically collect User Data when you use the Website. This User Data is technical information and does not immediately reveal your identity but may include device and usage information which may be Personal Information. Such User Data may include, amongst others, your IP address, browser and device characteristics, operating system, language preferences, referring URLs, location, information about how and when you use the Website and other technical information.
6. How May We Use Your Personal Information and User Data?
We use the information we collect (including Personal Information and/or User Data) for the following purposes:
To facilitate your use of the Website and to respond to your inquiries, solve any potential issues you might have with the use of the Website and for other legitimate business purposes.
To send you information regarding our products and services.
We may use User Data to send you information regarding the Website and changes thereto, as well as information about changes to our terms, conditions, and policies.
To enforce and/or protect our rights, property and safety of our users or any other person or entity.
In order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures.
To conduct analysis required to detect malicious data and understand how this may affect the user and/or our IT system, for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided to secure devices and systems against attacks.
For ongoing review and improvement of the Website to ensure it is user friendly and to prevent any potential disruptions, to understand feedback on the Website, for in-depth threat analysis, and to develop new products and services.
We may use IP addresses for purposes such as calculating Website usage levels, helping diagnose server problems, and administering the Website. Please note that we treat IP addresses, server log files and related information as non-Personal Information, except where we are required to do otherwise under applicable law.
7. How Long May We Retain Your Personal Information?
We may keep and use your Personal Information and User Data for as long as necessary for the uses specified herein, and we may also keep and use your Personal Information and User Data as we may need to comply with our legal obligations, resolve disputes, and enforce contractual rights. Note however we do not assume any obligation to store any information or data on the Website and retain our right to delete any Personal Information and/or User Data. You may, however, ask that we delete certain data, as further detailed herein.
8. With Whom May We Share Your Information?
Castor shall not sell, lease, or transfer your Personal Information to any third party without your explicit prior consent. However, Castor may share your information with third parties if:
The disclosure of your Personal information is necessary for the provision of services and for data security.
If we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved, all in accordance with applicable law.
User Data that has been aggregated in a manner that cannot be reasonably used to identify you may be shared with third parties.
With service providers and venders for the purposes of providing services to us. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data about how you interact with the Website over time. This information may be used to, among other things, to analyze and track data, determine the popularity of certain content and better understand user activity.
9. How Do We Secure Your Personal Information?
Castor takes various measures to protect and secure your Personal Information and your privacy and we update these measures from time to time, in accordance with applicable law.
We implement what we deem as commercially reasonable technical and administrative security measures designed to protect the security of your Personal Information and User Data. Although we will do our best to protect your Personal Information and User Data, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, transmission of Personal Information and User Data to and from the Website is at your own risk. You should only access the Website within a secure environment. If you feel that the security of your Personal Information or User Data may have been compromised, please immediately notify us at firstname.lastname@example.org.
10. Cross-Border Transfer
We may transfer Personal Information and User Data to locations outside of your country. Your Personal Information and User Data may be stored with server hosting and backup service providers. You consent to the transfer of information to countries outside of your country of residence (such as Israel and the USA), which may have different data protection rules than in your country.
11. Your Rights
In accordance with applicable laws, you have the right to: Right of access: you have the right to request a copy of the information that we hold which pertains to you.
Right of rectification: you have the right to correct data that is inaccurate or incomplete.
Right to be forgotten: in certain circumstances, you can ask us to erase any Personal Information stored about you.
Right of portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
Right to restrict processing: you can request us to limit the way we use Personal Information.
Right to object: you have the right to challenge certain types of processing we do.
Rights related to automated decision-making including profiling: you can ask us to provide you with a copy of its automated processing activities if you believe the data is being processed unlawfully.
12. Cookies And Other Data Collection Technologies
When you visit our website, we may collect certain information about you using data collection technologies such as cookies and browser analysis tools.
Cookies are small text files sent from a web server to your device whenever you visit a website. The purpose of Cookies is to allow Castor to recognize you quickly and efficiently when you return to use our website, and in this way to provide you a better, more customized experience.
Additionally, Castor or our service providers or subcontractors, use analytics tools, including “Google Analytics” and Hubspot to collect information about the use of our website or other relevant services. These analytics tools collect information such as how often users visit our website, what pages they browse, and what other sites or apps they had used prior to visiting our website. The information produces by such analytics tools allows us to improve our website and related services. The ability of Google/Hubspot to use or share the information that Google Analytics or Hubspot analytics tools collects concerning your visits to our website is restricted by, and subject to, the Google Analytics or Hubspot Terms of Service.
13. Links To Other Websites
15. How To Contact Us?