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  • What is CASTOR's 3D printing software and what does it do?
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  • How does CASTOR's software analyze parts for printability?
  • What materials and technologies does CASTOR's software support?
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  • What should be my production volume to use CASTOR?
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  • Can CASTOR's software be used for additive manufacturing in large-scale production settings?
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  • Can CASTOR's software be used by individuals or is it intended for business or enterprise use only?
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  • Can CASTOR's software be used for both prototyping and production runs?
  • Does CASTOR's software require any specific hardware or system requirements?
  • How does CASTOR's software handle large or complex batches of parts for 3D printing?
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  • Does CASTOR's software offer any features for optimizing 3D printing workflows or managing print queues?
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  • How does CASTOR's software ensure quality control for 3D printed parts?
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  • What kind of industry or application-specific features does CASTOR's software offer?
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  • What are the benefits of using CASTOR's 3D printing software?
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  • What types of files does CASTOR support and are files uploaded as an assembly?
    CASTOR supports Native 3D CAD file formats (Creo, SOLIDWORKS, NX, CATIA, Inventor, Solid Edge), STEP (or STP) files and STL files
  • What is the maximum file size?
    CASTOR has no file size limitations; however, it will take slightly longer to process heavier files.
  • How long will it take to receive results after an upload?
    It depends on the number of parts uploaded, their weight and complexity. Usually between 1 minute and few hours (for larger assemblies).
  • How many different parts can I analyze?
    That depends on your plan. The basic CASTOR Light license allows you to upload up to 1,000 parts annually. Unused quota from one year will be automatically added to the next upon renewal of your subscription. CASTOR takes out most Off The Shelf Items from within an assembly, so they won’t be analyzed as nominees to be printed
  • What additional information is needed by the user other than the uploaded files?
    Other than the uploaded files, the user needs to provide information regarding the estimated yearly production quantity. In addition, the user is asked to provide either the BOM (Bill of Materials) from the CAD software with the specified material for each part, or the single material that is suitable for all parts. There are several other advanced parameters that users can set, like tolerance preferences or specific application, but these are not mandatory.
  • What are the supported processes and technologies? (Stratasys FDM, 3D Systems SLS, etc…)
    Our database is being updated continuously. In general, the recommendations are chosen from the leading technologies of industrial 3D printing
  • Does CASTORs software fix STL files?
    If your STL file has some issues, they will be solved using a mesh healing process. The mesh healing process includes: automatic repairing, fixing self-intersecting, removing noise shells, smoothing hole-closing (watertight the model). The process may or may not effect the printed part, depending on the severity of the problem, the slicer and the printer.
  • What kind of files can be imported into CASTOR's software for analysis and 3D printing?
    You can upload your 3D CAD files or 2D drawing legacy files.
  • Can I use CASTOR without a CAD file?
    CASTOR Enterprise users can upload their 2D drawings / legacy design files even if they do not own 3D CAD files, and analyse them through CASTOR.
  • How secure is CASTOR's cloud-based software?
    CASTOR takes data security very seriously and has implemented a range of measures to ensure the security of its cloud-based software. All data transmitted between CASTOR's servers and the user's device is encrypted using industry-standard SSL/TLS protocols, ensuring that data is secure and protected from interception. Additionally, CASTOR uses a range of physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure of user data, including access controls, firewalls, intrusion detection and prevention systems, and regular security assessments. CASTOR also uses secure cloud infrastructure providers like Amazon Web Services (AWS) to host its software. AWS is known for its robust security measures and certifications, such as SOC 2, ISO 27001, and PCI DSS compliance, and provides.
  • What kind of machines and printers are compatible with CASTOR's software?
    CASTOR's software includes a comprehensive database of printers and materials used in the additive manufacturing industry for producing end-use parts. We feature printers and materials from leading additive manufacturing OEMs, and our database is constantly updated with newly available commercial solutions. Additionally, our software allows users to easily request the addition of new printers and materials to our database. For a full list of compatible printers, please contact us directly.
  • What is the typical turnaround time for receiving analysis and recommendations from CASTOR's software?
    CASTOR's software provides fast and efficient analysis of CAD files, with typical turnaround times varying depending on the complexity of the file. Analysis of a typical single CAD file can be completed in as little as 1 minute. However, for larger product assembly files that are made up of dozens or even hundreds of parts, the analysis can take 1-2 hours. Additionally, CASTOR's software provides tailored recommendations based on the analysis of the CAD files, enabling users to optimize their designs for additive manufacturing processes. Overall, CASTOR's software is designed to provide quick and comprehensive analysis and recommendations for users in the additive manufacturing industry
  • How does CASTOR's software handle the storage and management of 3D printing files and data?
    CASTOR's software is giving users the ability to choose between cloud-based SaaS and on-premise solutions. With our on-premise version, all data is securely stored on your company's own servers, ensuring complete control and security of your data. Files are analyzed and results are stored locally, providing a highly secure solution for companies that require full control of their data. For those who prefer a cloud-based solution, CASTOR's software is available as a SaaS solution, with data securely stored in our AWS cloud. Our cloud-based solution also features comprehensive security measures, including encryption, regular backups, and access controls. Ultimately, whether you choose our SaaS or on-premise solution, you can be confident that your data is secure and easily managed with CASTOR's software.
  • How is the model’s cost estimation calculated?
    We estimate cost, not price. Meaning we evaluate the cost of manufacturing of the part in 3D printing. The estimation takes into consideration the material cost, the printing time, man hours for operating the printer, support removal process, and more. The pricing for each part, provided during the quotation phase, might be different, as it will include the Service Bureau margins, non-standard post-processing costs (if requested), shipping and handling costs etc...
  • How does CASTOR estimate a part’s lead time?
    CASTOR lead time estimation includes the time it takes to manufacture the part (based on CASTOR printing speed calculation, and post processes), and the delivery time. The delivery time is based on the user’s location
  • What is the stress test based on?
    CASTOR's stress test is a software tool designed to streamline the Computer-Aided Engineering (CAE) process. It automates repetitive tasks and optimizes designs to help engineers save time and improve efficiency. This web-based platform is an easy-to-use tool for performing mechanical analysis without leaving the software environment. CASTOR's stress test is ideal for engineers who want to quickly and easily evaluate the safety and reliability of their designs. This feature is available both for on premise and cloud versions.
  • How do you calculate carbon emission savings?
    CASTOR’s CO2 calculator reveals the amount of CO2 emissions that can potentially be saved by using Additive Manufacturing instead of Traditional Manufacturing. The calculatoion is derived by analyzing parts through their various stages of its lifecycle. The calculator’s considerations are aggregated from factors such as: Material production Product manufacturing Product use Transportation End of life of a part
  • What criteria does the software utilize to check printability? (printing volume, wall thickness, gap clearance, interlocked/enclosed parts, voids, material removal hole, collisions, geometry defects, etc).
    The algorithm is derived from 3 main blocks: 1. Printability check 2. Material comparison 3. Cost estimation When checking printability we analyze whether the part can fit into a printing tray (or if it is too small to be cost effective in 3DP) and whether the parts wall thickness is adequate for the chosen printer. When analyzing the file we check: ● Water-tightness (holes) ● Self-intersection and collision ● Normal direction and polygons count ● Flatness (Not a 3D part) Material comparison finds the best match material out of the 3D Printing material’s data base, that matches the original material chosen for the part by its designer. The cost estimation determines whether the part has a chance to be cheaper than it’s traditional manufacturing cost, by analyzing the financial break-even point according to the yearly production quantity.
  • How does the software suggest changes for part consolidation?
    The algorithm looks at a full machine BOM and the full assembly in order to see the full picture. In addition, we consider the original material that was chosen by the mechanical engineer (Material Properties list from the CAD software). We might suggest consolidation of non-moving parts that are: 1. Made from the same material 2. Using screws to join the connections between them 3. Having no special requirements on the tolerances between them (under 0.1mm gap). In some cases the suggestions from CASTOR can provide the designing engineer an additional point of view in order to save costs using 3D printing.
  • How does CASTOR choose a printer, material, and a service bureau?
    CASTOR core decision of the printing configuration, lays on the best match material properties relative to the original material chosen for the part by it’s designer. Derived from the material is the right technology, the printer, and the service bureau who can print the part (assuming the bureau is the closest one, with the capabilities of the recommended material and printer)
  • Does CASTOR's software provide any information about post-processing requirements for 3D printed parts?
    CASTOR's software provides valuable information about post-processing requirements for 3D printed parts, taking into account factors such as part geometry, material, and GD&T. Based on these factors, CASTOR determines which post-processing steps may be necessary for each part, estimating the feasibility and cost of each step. For example, for metal 3D printing processes such as SLM or DMLS, CASTOR estimates the required support structures and checks that they can be removed easily and cost-effectively. CASTOR also estimates the cost of the support structure removal process, providing valuable insights for manufacturing planning and cost estimation.
  • Does CASTOR's software offer any features for optimizing print orientation or support structures?
    CASTOR's software offers a range of features to optimize the 3D printing process, including print orientation and support structure optimization. Using advanced algorithms, CASTOR recommends an optimized print orientation that not only minimizes print time and cost, but also ensures high-quality part surface finish and dimensional accuracy. Additionally, CASTOR automatically generates optimized support structures to ensure part stability during printing, while minimizing material usage and support removal time. By providing these powerful optimization features, CASTOR enables manufacturers to produce high-quality parts efficiently and cost-effectively.
  • Which other AM solutions can CASTOR be integrated to?
    CASTOR is part of the CO-AM platform which involves various AM solutions under the same platform. another?
  • What ERP/PLM software do you integrate with?
    Siemens PLM…
  • Is CASTOR in partnership with any service bureau?
    Yes. We have contracts with service bureaus that own the leading 3D printing technologies. The service bureaus are distributed globally from Japan through Europe to North America.
  • What is the difference between the CASTOR's cloud-based solution compared to the on-premise version?
    CASTOR Enterprise comes in both versions - on cloud solution or on-premise solution. CASTOR Light is the cloud based solution only, and it includes the core capabilities of CASTOR
  • Does CASTOR offer any training or tutorials for their software?
  • What kind of support does CASTOR offer for their 3D printing software?
  • What is the pricing structure for CASTOR's 3D printing software?
  • How frequently is CASTOR's software updated with new features or improvements?
  • How long does it take to set up and start using CASTOR's software customers?
  • Does CASTOR offer any trials or demos of their software before purchase?
  • What kind of customer success stories or case studies does CASTOR have?
  • What kind of training or onboarding resources does CASTOR offer for new customers?
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